Reliant Health endeavor to be the best international transcription service available so that our clients may easily and accurately authenticate their facts and events. Reliant Health shall adapt to changes in the professions Reliant Health serve and its technologies, and be the benchmark of " Quality of Service " against which all other Transcription Companies are measured.

We shall achieve this by exceeding our customers' expectations, providing error-free services, both on time and economically.

We have an operational in-house production unit with Medical, Legal and Teleconference Transcription. In a very short time, we are already a name in the market today for our quality of work. Aided by some of the best names that this industry can offer, our goal is not to compromise on quality, come what may. Customized programs, personal service, error free reports have made Reliant Health a leader in the transcription industry. Get connected to our expertise. Call us today for all your transcription needs.

Reliant Health transcription out-sourcing service is offered nationally and internationally to a wide variety of clients including hospitals, clinics, HMOs and physician practices. Reliant Health transcription service is promoted by highly qualified Doctors & Technical entrepreneurs with vast experience with an aim of providing quality medical transcription services for doctors by doctors.

Reliant Health Transcription service promoters have post graduate qualification in different faculties of medicine are involved in day-to-day Transcription Services personally, to ensure the accuracy. As the documentation of the medical records has to be very accurate ( As per AAMT it is 98.5%), the main advantage comes when the final report is proof read by a doctor. All the doctors have undergone training in "the process of Medical Transcription" and on American culture and language by Ms. Corretta King who worked as Medical Transcriber for 14 years in The United States of America. The Technical promoters are involved in Administration and provide Technical inputs.

In simple terms, MEDICAL TRANSCRIPTION is the conversion of doctors' digitized audio files into text files. The doctor, while examining patients or performing surgery, dictates the details of the procedures into a Dictaphone which is attached to the computers. The data is collected and transferred to the Reliant Health Transcription services in the form of voice files. The Reliant Health Transcription Services downloads these files and transcribes them using sophisticated software. Upon completion, these files are transferred back to the Hospital or Doctors office via the Internet.  

Dictation is received in a digital format from the client, which is then transcribed by our qualified Medical Transcriptionists into a computer file. The transcribed computer file is passed on to the primary "Quality Assurance" team where qualified employees check the hard copy files for content and accuracy. Reports are then passed on to a Second Level "Quality Assurance" Team where the reports are randomly checked by our Staff Doctors. Once approved by our final "QA" teams, the reports are transmitted to the client in the specified format.

We believe in quality and strict turnaround time. We believe in quality that is derived from a well-defined process, covering from every stage of its activities. This blends with the best contemporary management techniques, incorporating features such as continuous and constant learning to improve and optimize the organization's ability to effectively blend the available talent, knowledge and experience. For (3) three medical transcriptionists one (1) assistant proof reader and for every (5) assistant proof readers (1) one senior proof reader- for every (3) senior proof readers (1) quality assurance team.

Types of Dictations:

Wave Format: DSP Speech Format with extension *.wav

One needs a toll free (1-800-Number) so that the doctors can dictate using a phone and these dictations are converted in to wav file in your server using a third party software in to prescribed format (DSP Speech Format) and then these files are to be transferred to the FTP site.

DIGITAL FORMAT: *.dss

This gives superior sound, longer recording time, and the ability to quickly transfer audio files to a computer via USB, PC connection, or removable SmartMedia, digital recorders provide an affordable and easy-to-use professional dictation solution.

Length of the dictation that can be recorded depends on the capacity of the chip being used. After recording, files have to be transferred to the doctor's system and then to the FTP directly from the doctor's office. The transfer of files from digital player to doctor's system will done by the software provided by the vendor once the player is connected to the computer using USB interface.

Recommended digital players are: Olympus DS 150, DS 330, www.olympusamerica.com .

Files from the FTP site will be downloaded at our end (Reliant Health Transcription service), processed and the (documents) files will be uploaded back to the FTP. The access to this FTP where we upload the document or files has to be given to the doctor or hospital clients so that they can download the documents directly. We also include a daily report of the number of dictations received, the number of documents uploaded, patient names, and line count.

Transfer of files thru FTP is 100% safe as the FTP can only be accessed using IP address username and password.

Data Required by Reliant Health Transcription Service from the doctor are (1). Templates, (2). Samples (earlier transcribed files). (3). Referral Doctors list (for letters). (4) Any other preferences of the doctor.

Employees are required to attend an intensive Professional Service Training Program. They are trained to accurately and efficiently interpret and transcribe data and information for our clients. Medical, insurance investigations, and other specialist business and professional services require us to provide superior service, economically and on time. We are proud that we are able to meet the needs of our clients. 

Reliant Health's Transcription Service is fully HIPAA compliant and offers a full integration with HIPAA security compliance guidelines. Reliant Health 's transcription out-sourcing service solution includes advanced technology components such as DES encryption, access security based on digital signatures, secured nation-wide VPN network and an advanced scheme of user code/password/privilege assignment management. Reliant Health staff also goes through mandated background checks. Collectively, this work flow offers the most comprehensive HIPAA compliance.

Our ability to take voice and data received from hospital or doctors office and then economically input the information accurately into organized digital or hard copy files . Our client can host all their dictations on a FTP.

The customized new fire wall system built in-house at Reliant Health adds real-time scanning of the hard disk, of crucial system files and monitors files such as *.ini, *.bat,*.sys. It will also protect the system registry, startup folders and the Network Interface (where infection by illegal sharing occurs) and provides on the fly detection of e-mail, ICQ interaction, and all types of software downloads. Additionally, It automatically traces and identifies the hacker's attempted intrusion in a matter of milliseconds. It also offers net utilities that will even deliver up the hacker's ISP address, mailing address, telephone number and other pertinent information.

The main aim of our production house is to provide the best service in terms of accuracy, clarity, consistency and turn-around-time (TAT) by applying the principles of professional and ethical conduct. We have fulfilled and maintained the quality standards set by the MEDICAL TRANSCRIPTION industry in USA . The transcription process makes sure that each and every dictation taken up for transcription by the company is meticulously transcribed by in-house trained MEDICAL TRANSCRIPTIONISTS, proof read by experienced editors and finally checked by quality assurance doctors for its correctness, before it is returned to the customer.  

In a very short time, we are already a name in the market today, both for our quality and fast turn around time (TAT). Headed by some of the best names that this industry can offer, our goal is not to make we do not compromise on the quality.

Customer support is the top priority at Reliant Health and we provide the best service available. Pleasant, timely return of inquiry calls, multiple Quality Assurance checks to assure accuracy, and fast "on-time" turnaround are the foundation of our "best in the business" customer support.

National support: Our quality assurance function is coordinated out of our national data center to ensure uniformly high quality for all accounts.

Local account management: Account managers hold overall responsibility for each client's satisfaction, and are authorized to escalate and resolve problems. Many of our account management personnel work close to those they support, allowing more personal and local contact.

Detailed management reports: Using Reliant transcription online report service, customers can manage the delivery and frequency of dictation/transcription reports, such as Daily Job Activity, TAT Analysis and detailed reconciliation reports.

In the present day healthcare industry, outsourcing is the most efficient and cost effective tool to manage many of the services required for complete medical and legal care. Reliant Health has experience and expertise to meet the needs of the industry requirements from the U.S.A. , U.K. or other countries. Our Transcriptionists, many with more than three years experience, are recruited to handle various areas of specialization. Our clients are served 24 hours a day, 7 days a week with state-of-the art digital dictating systems. 

Outsourcing the work saves on costly employee benefit packages. By outsourcing work, floor space (real estate) which was previously used by them can now be converted to support a source of revenue. By outsourcing transcription to Reliant Health, your work is done by some of the finest professional medical transcriptionists in the business, trained to transcribe work of doctors with varying accents, sentence structure or speech.

Reliant Health believes in constant commitment to quality, technology and keeping abreast of the changing role of trancriptionists for health information management to assist our clients toward the end goal of patient care and reporting. This commitment is a benefit to our clients, transcriptionists and our company. 

All our employees not only have to sign an entry confidentiality form upon beginning with us, but also sign an exit form which further stresses confidentiality and resulting liability from breaches. 

Just to give you an example, if your office staff records thirty (30) minutes of dictation per day, it is generating 150 minutes, or 2.5 hours of dictation per week. It takes an average transcriptionist 7.5 hours (or an entire working day) to transcribe that work. If that same work could be outsourced to a Reliant health professional transcription service the cost would be reduced and the turn around time would be achieved without adding to your existing staff workload. Re-engineering the workflow will significantly reduce the level of stress in your office environment, resulting in happier and more productive employees. Additionally, 33% overhead expenses and potential liability issues are eliminated. 

Working with a transcription service helps speed up turnaround time on dictated documents while assuring continued coverage. You will never have to worry about staff vacations, illness or lack of staff.

The greater the workload the more staff we provide to service your account, meaning the work can be finished and returned to you as usual and on time. 

A good transcription service can help you standardize your work through the efficient use of boilerplate text and customized shortcuts. Look to professional transcription service for ways to work "smarter" rather than "harder."

Reliant Health has been equipped with reliable & tested technologies. Equipments are made to undergo through testing from our providers before they are made available to professionals working on live projects. Maintenance and backup are a very crucial part of the electronic infrastructure in any IT organization & we have taken adequate measures to ensure a higher level of redundancy

Our professionals are very thorough with the equipments & Software they use. Brief details are provided below to give you an idea of the infrastructural capacity at Reliant Health. We also keep up with the need of frequently upgrading in our Industry.

Primary Domain Server (1):

BACKUP DOMAIN SERVER (11)
HCL Roger- Intel Pentium 111 500 Mhz, 128 MB RAM, 526 Cache, 40 GB HDD, NIC 10/100

WORK STATIONS:
CELERON 1.3 Mhz, 128 MB RAM,
32 bit Yamaha Sound Cards WITH Amplifiers, NIC 10/100,
20 GB HDD, foot pedals,
Phillips SBC HP 100 headphones.

NET WORKING: Client Server technology, with AT5 Cabling and compex HUBS.

Backup are all Pentium based Server

• UPS backup
• Power Generators