Dictation is received in a digital format from the client, which is then transcribed by our qualified Medical Transcriptionists into a computer file. The transcribed computer file is passed on to the primary "Quality Assurance" team where qualified employees check the hard copy files for content and accuracy. Reports are then passed on to a Second Level "Quality Assurance" Team where the reports are randomly checked by our Staff Doctors. Once approved by our final "QA" teams, the reports are transmitted to the client in the specified format.

We believe in quality and strict turnaround time. We believe in quality that is derived from a well-defined process, covering from every stage of its activities. This blends with the best contemporary management techniques, incorporating features such as continuous and constant learning to improve and optimize the organization's ability to effectively blend the available talent, knowledge and experience. For (3) three medical transcriptionists one (1) assistant proof reader and for every (5) assistant proof readers (1) one senior proof reader- for every (3) senior proof readers (1) quality assurance team.

Types of Dictations:

Wave Format: DSP Speech Format with extension *.wav

One needs a toll free (1-800-Number) so that the doctors can dictate using a phone and these dictations are converted in to wav file in your server using a third party software in to prescribed format (DSP Speech Format) and then these files are to be transferred to the FTP site.

DIGITAL FORMAT: *.dss

This gives superior sound, longer recording time, and the ability to quickly transfer audio files to a computer via USB, PC connection, or removable SmartMedia, digital recorders provide an affordable and easy-to-use professional dictation solution.

Length of the dictation that can be recorded depends on the capacity of the chip being used. After recording, files have to be transferred to the doctor's system and then to the FTP directly from the doctor's office. The transfer of files from digital player to doctor's system will be done by the software provided by the vendor once the player is connected to the computer using USB interface.

Recommended digital players are: Olympus DS 150, DS 330, www.olympusamerica.com .

Files from the FTP site will be downloaded at our end (Reliant Health Transcription service), processed and the (documents) files will be uploaded back to the FTP. The access to this FTP where we upload the document or files has to be given to the doctor or hospital clients so that they can download the documents directly. We also include a daily report of the number of dictations received, the number of documents uploaded, patient names, and line count.

Transfer of files thru FTP is 100% safe as the FTP can only be accessed using IP address username and password.

Data Required by Reliant Health Transcription Service from the doctor are (1). Templates, (2). Samples (earlier transcribed files). (3). Referral Doctors list (for letters). (4) Any other preferences of the doctor.

Employees are required to attend an intensive Professional Service Training Program. They are trained to accurately and efficiently interpret and transcribe data and information for our clients. Medical, insurance investigations, and other specialist business and professional services require us to provide superior service, economically and on time. We are proud that we are able to meet the needs of our clients. 

Reliant Health's Transcription Service is fully HIPAA compliant and offers a full integration with HIPAA security compliance guidelines. Reliant Health 's transcription out-sourcing service solution includes advanced technology components such as DES encryption, access security based on digital signatures, secured nation-wide VPN network and an advanced scheme of user code/password/privilege assignment management. Reliant Health staff also goes through mandated background checks. Collectively, this work flow offers the most comprehensive HIPAA compliance.

Our ability to take voice and data received from hospital or doctors office and then economically input the information accurately into organized digital or hard copy files. Our client can host all their dictations on a FTP.

The customized new fire wall system built in-house at Reliant Health adds real-time scanning of the hard disk, of crucial system files and monitors files such as *.ini, *.bat,*.sys. It will also protect the system registry, startup folders and the Network Interface (where infection by illegal sharing occurs) and provides on the fly detection of e-mail, ICQ interaction, and all types of software downloads. Additionally, It automatically traces and identifies the hacker's attempted intrusion in a matter of milliseconds. It also offers net utilities that will even deliver up the hacker's ISP address, mailing address, telephone number and other pertinent information.

The main aim of our production house is to provide the best service in terms of accuracy, clarity, consistency and turn-around-time (TAT) by applying the principles of professional and ethical conduct. We have fulfilled and maintained the quality standards set by the MEDICAL TRANSCRIPTION industry in USA . The transcription process makes sure that each and every dictation taken up for transcription by the company is meticulously transcribed by in-house trained MEDICAL TRANSCRIPTIONISTS, proof read by experienced editors and finally checked by quality assurance doctors for its correctness, before it is returned to the customer.  

In a very short time, we are already a name in the market today, both for our quality and fast turn around time (TAT). Headed by some of the best names that this industry can offer, our goal is not to make we do not compromise on the quality.

Customer support is the top priority at Reliant Health and we provide the best service available. Pleasant, timely return of inquiry calls, multiple Quality Assurance checks to assure accuracy, and fast "on-time" turnaround are the foundation of our "best in the business" customer support.

National support: Our quality assurance function is coordinated out of our national data center to ensure uniformly high quality for all accounts.

Local account management: Account managers hold overall responsibility for each client's satisfaction, and are authorized to escalate and resolve problems. Many of our account management personnel work close to those they support, allowing more personal and local contact.

Detailed management reports: Using Reliant transcription online report service, customers can manage the delivery and frequency of dictation/transcription reports, such as Daily Job Activity, TAT Analysis and detailed reconciliation reports.